Introduction
Shipping is the final yet most anticipated step in your buying journey. We understand that the wait for your order can be stressful, and we’re working to ease that by integrating real-time order and shipping tracking solutions with our delivery partners. Currently, our dedicated team manages shipping manually and remains available to assist you with prompt and courteous support.
Shipping Process
Once your order is confirmed, we follow a systematic process to ensure secure and timely delivery:
- Order Verification:1.Upon successful checkout and payment, your order is sent to our warehouse team for inventory confirmation.
- Quality Check:The warehouse team verifies the product’s condition to meet our quality standards.
- Shipping Preparation:All necessary documents are prepared for shipping and insurance partners, with required notifications.
- Packaging:4.Upon confirmation from shipping and insurance agents, your order is carefully packed.
- Labeling & Dispatch:Your delivery address is labeled, and the order is handed over to our trusted logistics partners.
- Delivery Timeframe:Orders are typically delivered within 15 working days. However, delivery times may vary depending on your location.
Returns: Possible Scenarios
Despite taking every precaution, returns may occur due to the following reasons:
- Damaged items during shipping
- Incomplete or fragmented deliveries
- Manufacturing defects
- Incorrect items shipped
- RTO (Return to Origin) due to an incorrect address or recipient unavailability
Return & Refund Policy
- Damaged Items: We coordinate with our shipping insurance partners to cover damages incurred during transit.
- Partial Deliveries:We are fully responsible for incomplete orders and will either complete the delivery or arrange a return.
- Manufacturing Defects:Any defects originating from manufacturing are addressed in coordination with our sales partners.
- Incorrect Items:If you receive an incorrect product, we take full responsibility and process a full refund.
- RTO Cases: In cases where the delivery fails due to an incorrect address or unavailability of the recipient, items are returned to origin without successful delivery.
Customer Responsibilities – Dos & Don’ts
To ensure a smooth return and refund process, we request our customers to:
- Track orders using our tracking system and be available at the delivery address.
- Inspect items before signing delivery confirmation documents.
- Capture photos/videos of any damage upon receipt and obtain the delivery agent’s signature noting the issue.
- Only open a sample piece in the case of damaged consignments — avoid opening all packaging.
- Retain original packaging and product tags — only returns with intact packaging are accepted.
- Initiate return requests through our online/app form or customer care within the specified time window.
- Allow us 7 working days to process the refund once returned items are received at our warehouse.
- Do not open all packaging if there’s damage — doing so will invalidate your return eligibility.
- Do not return products without original packaging, tags, or proper documentation.
- Misuse, tampering, or damage by the customer voids any refund or return claim.
- Do not delay in reporting — damaged or missing items must be reported within 3 days of delivery.
Return & Refund Procedure
To initiate a return:
- 1. Notify us immediately via the website or mobile app.
- 2. Fill out the return request form, or contact our customer care team for guidance
- 3. Return requests must be raised within 7 days of delivery.
- 4. Refunds will be processed within 7 working days after returned products reach our warehouse.
- 5. In case a replacement of the same product or size is not available, customers may choose an alternative product of equal value.
When We May Reject a Return
We reserve the right to refuse returns or refunds under the following circumstances:
- Failure to follow the return procedure.
- Missing, damaged, or altered product packaging or labels.
- Manufacturing defects
- Returns raised after 3 days in case of damaged or missing items.
- Any evidence of misuse, intentional damage, or misleading claims.